Frequently Asked Questions

Click here to register as a customer at Tango. Your first name must be written in full. Tango complies with all applicable privacy regulations and your information will not be provided to third parties.

Then click on the button 'create my account' and your data will be checked. When all details are in order, you will be redirected to your personal account.

You can add or change addresses in your account at any time. You can also set your default delivery address. If you only enter one address, it will automatically be set as both billing address and delivery address.

When placing your order you always have the option to change your address. This gives you the freedom to have your order delivered to your home one time and the office the next time. Always check your address details carefully here, so that your order is delivered to the correct address.

For most articles in the Netherlands applies:ordered before 4 p.m., delivered the next working day. Please note, of course it sometimes happens that this takes a day longer. Especially at busier times such as the sale period.

The delivery time also depends on the parcel service. Our orders are shipped with DHL. As soon as we have received your order and payment, we will send the order. After you have received the order confirmation, your order will be delivered to you within 1 to 2 working days (Netherlands + Belgium).

After you have found an item to your taste and you have chosen the size, you can place the desired item in your shopping cart by clicking on 'add to shopping cart' . You can then continue shopping or go directly to your shopping cart.

In the shopping cart

Here you will find an overview of all items that you have placed in your shopping cart. You can also have an estimate of your shipping costs made here.

Is everything correct? Click on ' check out' to complete your order. After this you can still change your address. Pay attention! The items in your shopping cart are not reserved for you.

How to proceed after the order?

Shortly after your order you will receive a confirmation email from us with your order number. We also send an email when your shipment leaves our warehouse. In this email you will receive a tracking code, so that you can track your package on the way. Pay attention! Sometimes our emails end up in the spam folder. Always check these too.

Unfortunately, it is not possible to reserve items for a specific period of time. Products on the website remain available to everyone, even if you have placed them in the shopping cart. It is therefore possible that an item disappears from your shopping cart while shopping, because someone else just bought it at that time. If you want to be sure of your purchase, we advise you to order the item directly.

It can always take a while before you receive the confirmation in your e-mail. It may also be that it is blocked by your email's spam filter. So always check the spam box. If your order confirmation is not included here either, please contact our customer service via:info@brandfarmcompany.com or via our live chat. We are happy to help you.

At Tango Shoes you can pay via iDEAL internet banking or credit card. With iDEAL you can pay for your purchase online safely, easily and securely.

It is also possible to pay with a credit card. Tango Shoes accepts VISA and Mastercard. These payments are made securely by payment provider Adyen.

Recently Tango Shoes has also accepted Bancontact (former Mister Cash). This is a Belgian payment method with which you can pay for your purchase online safely and securely.

You can enter a discount code in the last step of the ordering process. Please note that each discount code has specific conditions that the order must meet before the discount on the order is deducted. These conditions are stated with the discount code.

When the discount has been processed, the discount amount will be deducted from the total price. The discount amount is also shown separately.

Do you want to delete the discount code? Then click on the cross behind the discount code.

With orders from 50, - your order will be shipped free of charge within the Netherlands & Belgium. For orders under 50, we charge 4.95 shipping costs within the Netherlands and 6.95 within Belgium.lgië.

Shipping costs for other countries:

Germany: 6.955

France: 8.955

Luxembourg, Spain, Italy and Denmark: 9.955

Your order will be delivered at home by DHL or, if you are not at home, at a DHL Service Point. As soon as the shipment has been shipped, you will receive a track & trace code from us with which you can track your package.

For most articles in the Netherlands applies: ordered before 4 p.m., delivered the next working day. Please note, of course it sometimes happens that this takes a day longer. Especially at busier times such as the sale period.

The delivery time also depends on the parcel service. Our orders are shipped with DHL. As soon as we have received your order and payment, we will send the order. After you have received the order confirmation, your order will be delivered to you in the Netherlands Belgium within 1 to 2 working days.ë).

When your order is shipped from our logistics center, you will receive a shipping confirmation from us by e-mail with a DHL Track & Trace code, with which you can track the shipment.

If you have not received the confirmation e-mail, it may be that it is blocked by the spam filter of your e-mail program. So always check the spam box. If you can't figure it out, please contact our live chat. We are happy to help you.

The DHL delivery person delivers the order to the delivery address. If you are not present during the first delivery attempt, you will receive a notification. This can be done by means of a letter in the letterbox, via the Track & Trace link or via email.

DHL will then let you know with one of the following 3 options where your order is:

1. They come back the next day

2. The order is with the neighbors

3. Or the order is at a collection point.

Tangoshoes.com uses a reflection period of 14 days. You can return all items free of charge within 14 days of receipt, under certain conditions. Free of charge only from the Netherlands & Belgiumë)

REQUIREMENTS

- Items must be returned in the original packaging.
- Always enclose the return form when returning the items.
- We cannot take back worn and / or damaged items.
- Price tags and item tags may not be removed from the item.

METHOD OF RETURNS FROM THE NETHERLANDS & BELGIUM

- Fill in the return form and add it to your return package. If you have not received a return form, download the return form via this one link.

- Create a free shipping label by registering your return via this onelink .

- After you have entered all your details, you can download the shipping label or use the link from the confirmation email.

- Print the shipping label and attach it carefully to your package.

- Hand in your return shipment free of charge at the nearest DHL service point in the Netherlands and at a Bpost drop-off point in Belgium. Clickhere to find a DHL ServicePoint near you and here to find a Bpost drop-off point.

As soon as the return has been processed by DHL or Bpost, you will receive an email confirming that your return order has been sent.

METHOD OF RETURNS FROM ABROAD

- Download our return form via this onelink.Fill in the return form and add it to your return package.

- Write the return address see below on your package and hand this return shipment to the nearest post office in your area..

Return address:
Tango Shoes
Zuidhollandsedijk 181
5171 TM
Kaatsheuvel

As soon as the return has been processed with us, you will receive the purchase amount back into the account.

PROCESSING AND REFUND

After returning your package, you will receive the amount paid by you back to your account as soon as possible within 7 days at the latest. If you have not received a refund after 7 days, please contact us at info@brandfarmcompany.comom

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