RETURN SERVICE

Tangoshoes.com uses a cooling-off period of 14 days. You can return all items free of charge within 14 days of receipt, under certain conditions. (free of charge only from the Netherlands and Belgium)

CONDITIONS

  • Items must be returned in the original packaging.
  • When returning the items, always include the return form.
  • We cannot take back worn and/or damaged items.
  • Price tags and item tags may not be removed from the item.

EXCHANGE

Unfortunately, it is not possible to exchange for another product. To receive the desired item, you can place a new order and return the other item to us.

METHOD OF RETURNS FROM THE NETHERLANDS AND BELGIUM

  1. Fill in the return form and add it to your return package. If you have not received a return form, please download the return form via this link.

  2. Create a free shipping label by registering your return via thislink.  You can enter the order number as a reference.

  3. After you have entered all your details, you will automatically receive an email with the shipping label.

  4. Print* the shipping label and attach it carefully to your package. For packing tips see this link.

  5. Drop off your return shipment free of charge in the Netherlands at the nearest DHL service point and at a Bpost drop-off point in Belgium. Clickhere to find a DHL ServicePoint near you and here to find a Bpost drop-off point.

  6. As soon as the return has been processed, you will receive an email confirming that your return order has been sent.

*If you don't have a printer at home, make sure you print the shipping label in a place where you do have a printer. If you cannot print the shipping label, unfortunately you cannot use the free return service of Tango Shoes.com. The return costs are then for your own account.g.

METHOD OF RETURNS FROM ABROAD

  1. Download our return form via this link. Fill in the return form and add it to your return package.
                                                            
  2. Write the return address (see below) on your package and hand it in at the nearest post office in your area.

  3. As soon as the return shipment has been processed with us, you will receive the purchase amount refunded to the account.                                                   

 

Return address :
Tango Shoes
South Hollandsedijk 181
5171 TM
Kaatsheuvel

PROCESSING AND REFUND

After returning your package, you will receive the amount paid back to your account as soon as possible (within 14 days at the latest). If you have not received a refund after 14 days, please contact us via info@brandfarmcompany.com.

When you have paid with Klarna and you have a question about your refund, clickhere For more information.